Terms and conditions

General Information
DOAS ApS ("SteelMate")
CVR no.: 33599994
Erhvervsparken 1
8882 Faarvang
Email: shop@steelmate.dk

Placing an Order
Placing an order via our website does not constitute a legally binding agreement. SteelMate therefore reserves the right to cancel your order due to printing errors, technical problems, delivery failures, and similar situations. Once you have placed an order via our website, our system will automatically send you an email with an order confirmation stating which items you have ordered. This is solely an electronic receipt for the receipt of your order. Please note that the automatic reply via email is not a legally binding order confirmation constituting an agreement.

The agreement only becomes binding once you have received an email from SteelMate informing you that we have dispatched the item. No money will be deducted from your account until you have received this email and the item has been dispatched or is ready for collection. In the case of partial delivery, only the amount corresponding to the actual delivery will be deducted, unless otherwise agreed with the customer.

Reservation of the Purchase Amount
If you use an international payment card such as Visa or MasterCard, the amount will be automatically reserved on your account once you have approved the payment. If you subsequently cancel your purchase, the reservation will be released as soon as possible. It is your payment card provider who determines whether the amount is reserved on your account when you approve the payment on steelmate.dk. It is also the provider who determines when a reserved amount is released if the purchase is cancelled. In this regard, we refer to the agreement with your card issuer for further information.

Payment
On steelmate.dk, all prices are stated in Danish Kroner (DKK) and include VAT. We accept Visa/Dankort, Visa, Visa Electron, Maestro, MasterCard, MobilePay, Apple Pay, and Google Pay. SteelMate does not charge fees for private payment cards.

In connection with the completion of the payment transaction, your payment details will be saved until the individual payment transactions have been processed. Your payment and card details are stored with SteelMate's chosen PCI (Payment Card Industry - Data Security Standard) certified partner.

The information is therefore stored in a secure PCI-certified environment that complies with international security standards until the payment transactions are completed. When you use a payment card on steelmate.dk, only SteelMate's PCI-certified partner - and not SteelMate - gains access to your card details. The processing of your card details is therefore solely a matter between you and SteelMate's PCI-certified partner, even though it occurs while you are using steelmate.dk.

Bank Transfer
For bank transfers, please note that your items will not be dispatched until we have received your payment. When paying by bank transfer, you are not covered by the chargeback scheme.

[BANKINFORMATIONER]

VAT 
We do not assist with VAT refunds.

Delivery
We offer the following delivery methods:

• GLS - Delivery to parcel shop, private address, or business address

Please note that certain delivery methods may be restricted to specific postcodes and specific time intervals. Only valid delivery methods will be visible when completing the purchase and selecting delivery.

Your order is dispatched on weekdays and normally within 24 hours of order receipt. Expected delivery time to a Danish address is 1-2 weekdays. However, orders containing made-to-order items will generally have a longer delivery time. Whether the item is a made-to-order item is stated in the webshop. The expected delivery time may vary during peak periods such as Black Friday. We deliver to Denmark and to the countries listed in the overview above. We do not deliver to Greenland and the Faroe Islands.

We offer free shipping to GLS Parcel Shops for purchases over 499 DKK. Calculated as: 499 DKK value of goods – i.e., excluding shipping.

See specified delivery options and delivery prices below:

GLS delivery to parcel shop: 39.00 DKK
For delivery to a parcel shop, shipping is free for purchases over 499.00 DKK
GLS delivers the parcel to a GLS parcel shop. The recipient will be informed of this via the contact details provided by the customer. After 7 calendar days, GLS returns the parcel to the sender. GLS reserves the right to deliver to a parcel shop other than the one chosen by the customer.

GLS home delivery: 59.00 DKK
For delivery to a private address, a location must be specified where the parcel may be placed in the event that no one is at the address to receive the parcel.
If GLS does not find anyone at the recipient's address, GLS will deliver the parcel to a GLS parcel shop. The recipient will be informed so the parcel can be collected from the parcel shop. After 7 calendar days, GLS returns the parcel to the sender.

GLS business delivery: 59.00 DKK
For delivery to a business address, a location must be specified where the parcel may be placed in the event that no one is at the address to receive the parcel.
If GLS does not find anyone at the recipient's address, GLS will deliver the parcel to a GLS Parcel Shop or a GLS depot. The recipient will be informed of this. After 7 calendar days, GLS returns the parcel to the sender.

Responsibility for Delivery
SteelMate bears the responsibility for the order up until the time of delivery. The time of delivery is when you physically receive the parcel – for example, upon collection from a parcel shop. If you have given the carrier permission to place the parcel outside your residence, or if you have chosen home delivery with DAO, which delivers at night without ringing the doorbell, the parcel is considered delivered when it is placed at your address. From this point on, the responsibility for the parcel passes to you.

In such cases, the carrier takes a photo of the parcel as documentation of correct delivery. This photo serves as SteelMate's proof that the delivery has been completed. Any subsequent claims of incomplete delivery will therefore not be accommodated.

Transport Damages
If you notice transport damage when you are collecting or receiving the parcel, you must inform the staff handing over or delivering the item to you, ask them to note the damage before you sign for the parcel, and at the same time take pictures of the damage so you can document that the damage occurred before you received/collected the parcel. 

If your parcel is damaged, you must notify SteelMate's customer service as soon as possible. You can do this by sending an email to us at shop@steelmate.dk. 

IMPORTANT: If you have received a parcel sent with GLS, you must report the transport damage to GLS and follow their instructions. 

When you notice transport damage:

• Do not use the contents.
• Take pictures of the parcel while it is still packaged.
• Remember to take pictures of all exterior surfaces of the parcel, as well as a clear picture of the surface with the shipping label.
• Then take pictures of the damage to the item.
• Keep all transport and product packaging from the parcel (this must not be thrown away until the case is closed).
• Contact SteelMate's customer service by email as soon as possible afterwards and attach the pictures, as well as a detailed description of the damage and your order/receipt number, full name, and telephone number.

IMPORTANT: For evidentiary reasons, you must contact our customer service and inform us of the transport damage as soon as possible and preferably within a maximum of 24 hours. 

Delivery Terms during Holiday Periods

During holiday periods, including but not limited to summer holidays weeks 29 & 30*, Christmas holidays week 52, and winter holidays week 7, extended delivery times must be expected. We aim to inform about any changes in delivery times via our website, typically at the bottom of the page. If you have any questions or are unsure about the delivery time during a given period, we encourage you to contact us directly for further information.

Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you have received your item, or received the last item of your order, in the case of an agreement involving multiple different items ordered in a single order and delivered individually.

The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. This is done by sending an email to shop@steelmate.dk. Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us. You must pay for the return of the parcel yourself, and you are liable if any damage occurs during transport. As the sender, you are responsible for adequate and secure packaging as well as marking the parcel with one (and only one) sufficient label.

We recommend that you read and follow the conditions for returning an order. Read our guidelines and conditions for returns here.

We recommend that you fill out and include our return form if you wish to cancel your purchase. You can find the return form right here.

Returns 
You must send your order back to us as soon as possible, and no later than 14 days after you have notified us that you wish to cancel your purchase. You bear the direct costs in connection with the return shipment of the item. You also bear the risk of the item from the time of its delivery.

You can use our return portal here. It is quick and easy.

All parts of an item must be returned for an exchange or return. For example, if an accessory was included with the purchase of a product at no extra cost, both parts must be returned.

Please note that when returning items, it is the customer's responsibility to ensure that the return parcel complies with the transport companies' rules, including their rules for system-conformable parcels. This means that the parcel must be correctly packaged and meet the following requirements:

• The parcel must have 5-6 straight and unbroken surfaces.
• It must be covered by approved packaging (cardboard, plastic, heavy-duty foil, or polystyrene) all the way around.
• It must have a regular shape so that it can be stacked.

If these requirements are not met, the parcel is classified as non-system-conformable by the carrier and may be subject to additional fees. Examples of non-system-conformable parcels include: jugs, containers, bottles, rolls, tubes, metal boxes, tyres, and sacks.

If we receive a non-system-conformable return parcel and are charged additional costs by the carrier, these costs will be invoiced to the customer. We therefore recommend that you ensure your return parcel meets the carrier's requirements before sending it.

As the sender, you must also ensure that the return parcel does not bear any other shipping label or shipping code, e.g., a previous shipping label or a handwritten shipping code, in connection with returning in reused packaging.

If you have any questions about correct packaging, you are welcome to contact us for guidance.

Partial Cancellation of a Purchase 
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in a single order. Please note that you will not have the shipping costs refunded if you cancel part of your purchase.

Uncollected Parcels 
You cannot cancel your purchase simply by refusing receipt of the item. Normally, you have 7 days to collect your parcel from the parcel shop. After this, it is returned to us. If you have not collected your parcel from the parcel shop within the given timeframe (see "delivery to parcel shop" above), the parcel will be returned to SteelMate's warehouse. Following this, we reserve the right to charge the actual costs associated with the carrier's transport of the parcel back to us.

If the order is subsequently requested to be cancelled in accordance with the right of withdrawal, the actual shipping costs incurred by receiving an uncollected parcel in return will be deducted.

If you wish to have the parcel resent, the actual costs for returning the parcel will not be charged. Instead, the parcel can be resent at the normal shipping fee in accordance with the price list above.

Goods Exempt from the Right of Withdrawal 
The following types of goods are exempt from the right of withdrawal:

• Delivery of goods that are made to the consumer's specifications or are clearly personalised.
• Delivery of goods which are not suitable for return due to health protection or hygiene reasons, and/or where the seal has been broken after delivery.

You lose your right of withdrawal if;

• You break the seal on goods which are not suitable for return due to health protection or hygiene reasons. The term "seal" also includes special packaging that protects the item and serves as a guarantee that the item has not been opened.

The Condition of the Item when Returned 
You may try the item in the same way as if you tried it in a physical store, but you must not put it into actual use. We recommend that you return the item in its original packaging. If the original packaging is missing, it may result in a decrease in the value of the item. If the item has been used, you can only get a partial or no refund of the purchase amount. The amount you can get back depends on the commercial value of the item, and in certain cases, it may mean that you can only get the shipping costs back.

You are liable for any deterioration in the value of the item. The decrease in value is determined by SteelMate. SteelMate must document that the item has decreased in value. We recommend that you send the item back in its original packaging and pack it securely.

Refund of the Purchase Amount 
If you cancel your purchase, you will receive the amount you have paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding extra costs resulting from your choice of a delivery method other than the cheapest standard delivery method we offer), without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to cancel this agreement. We will carry out such a refund using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it before then.

If you cancel your purchase, the item must be sent to: 
SteelMate
Erhvervsparken 1
8882 Faarvang

Please note that we do not accept parcels sent without delivery (to a parcel shop) or parcels sent cash on delivery.

Right of Complaint
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act (Købeloven) apply to the purchase of goods. This means that you have a 24-month right of complaint if you can present proof of purchase. This means that you can complain about faults or defects in the product that have arisen within the first 24 months.

It is a requirement that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour. If your complaint is justified, this means that you can either have the item repaired, exchanged, your money refunded, or a reduction in the price, depending on the specific situation. You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely. 

If you have a product you would like to make a complaint about, we kindly ask you to send an email to shop@steelmate.dk with pictures of the product and the problem, and with a detailed description of the complaint. Together, we will find out whether we can approve the complaint without seeing the item physically, or whether we need to have the item returned to physically assess the problem. If we need to have the item sent back for assessment, we will forward a return label that you can use to send the item back.

If the complaint is approved, we will send a new product to you as soon as this is concluded and the case is closed. In certain cases, we will ask you to send the complained product back to us, even after we have approved the complaint. In this case, we will enclose a shipping label together with the new product that we send to you.

If the complaint is rejected, you are responsible for collecting the product from us again, or we can send it back to you. However, please be aware that if the complaint is rejected, you are responsible for all shipping and transport costs relating to the complaint. This includes the costs of getting the product back to us for examination, and we will issue an invoice to you for the actual shipping and transport costs incurred in connection with the complaint. 

The item is sent to: 
SteelMate
Erhvervsparken 1
8882 Faarvang

We do not accept parcels sent without delivery (to a parcel shop) or parcels sent cash on delivery.

Privacy Policy
We need the following information when you shop with us: Name, address, telephone no., and email address.

We only register and disclose personal data to third parties if this is necessary to complete the order. Personal data is registered with DOAS ApS and stored for five years, after which the data is deleted. Furthermore, we collaborate with a number of other companies that store and process data. The companies process information solely on our behalf and may not use it for their own purposes. We only collaborate with data processors in the EU or in countries that can provide your information with adequate protection.

The data controller on steelmate.dk is DOAS ApS, CVR no. 33599994.

Cookie and Privacy Policy 
When you visit our website, information about you is collected, which is used to customise and improve our content and advertisements. If you do not want such information to be collected, you should delete your cookies (see guide) and refrain from further use of the website. Below, we have elaborated on what information is collected, its purpose, and which third parties have access to it.

Cookies 
The website uses "cookies", which is a text file that is stored on your computer, mobile, or similar device for the purpose of recognising it, remembering settings, performing statistics, and targeting advertisements. Cookies cannot contain malicious code such as viruses. It is possible to delete or block cookies. See guide: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. Furthermore, you risk the website not functioning optimally and that there is content you cannot access. The website contains cookies from third parties, which are specified in the overview at the bottom of this page.

Personal Data 
Personal data is any kind of information that to some extent can be attributed to you. When you use our website, we collect and process a variety of such information. This occurs, for example, through normal access of content, if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services, or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet, or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following is also processed: Name, telephone number, email, address, and payment details. This will typically be in connection with the creation of a login or upon purchase.

Security
We have taken technical and organisational measures against your information being accidentally or illegally deleted, published, lost, degraded, or coming to the knowledge of unauthorised persons, misused, or otherwise processed in violation of the law.

Purpose
The information is used to identify you as a user and show you the advertisements that are most likely to be relevant to you, to register your purchases and payments, and to be able to provide the services you have requested, such as sending a newsletter. In addition, we use the information to optimise our services and content.

Period of Storage
The information is stored for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general timeframe for when information is deleted.

Disclosure of Information
Data about your use of the website, which advertisements you receive and possibly click on, geographical location, gender, and age segment, etc., are disclosed to third parties to the extent this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used to target advertising.

Furthermore, we use a number of third parties for the storage and processing of data. These process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal data such as name and email, etc., will only happen if you give your consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Access and Complaints
You have the right to be informed of the personal data we process about you. You can also object to the use of information at any time. You can also withdraw your consent for information about you to